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    • Our Story

    We’re so glad to welcome you into our growing City Shirt Co community! 

    We want you to feel connected to our brand... and us. 

    A Question for you…

    We are two best friends. So imagine we're having coffee at your favorite local shop (one of our favorite things to do) and we ask: "So what three words would define you?" We'd love to hear. 

    Well, here’s our answer…

    Well, if you asked us that question, we’d give you three words: Quality + Local + Style.  Here’s a little bit about us… and what unites our City Shirt Co community and products: 

    WE LOVE OUR CITIES. We absolutely love our cities. They’re not tourist destinations; they’re home. We love any and every opportunity to share our love for our city with others. We love the feeling of wearing something that shows off a place we’re proud of. We love the authenticity of something local. That feeling of putting on something that makes us feel at home. 

    We live by the phrase: “Live. Love. Local.” When we're in cities, we try to avoid the tourist traps and chain stores. Our favorite places are the ones off the beaten path, filled with residents from the surrounding community. The ones that are one-of-a-kind, birthed within the city and for the city. While we are passionate about large urban communities, “Local” is one of our core values as a company. When we decided to start City Shirt Co, we made a commitment that we would always “Live. Love. Local.” It's who we are, what we offer, and what we do. We are city dwellers with a passion for our home!

    WE LOVE QUALITY. Here's the thing you need to know about us: We're in love with well-made products. Actually, a confession: We're a bit obsessed. We want our stuff to last. When we fall in love a piece of clothing, we want it keep it for a long time. We are committed to quality products that you will keep on enjoying. You feel the same? 

    If you're quality-obsessed like us, we're going to be good friends. Here's why: We are committed to quality products that you will keep on enjoying (and enjoying and enjoying). 

    WE LOVE STYLE. We want to look GOOD - even in our comfiest clothes. Anybody with us? When we are picking what to buy and wear, we think about some family-friendly “F Words”: Fabric. Fit. Fashionable designs. Feeling great. They’re all important to us. 

    A big question that inspired us to create City Shirt Co: How do you rep your city in STYLE?  We’ve all seen poorly designed city-inspired products. You know... those kind you often see in tourist traps, gas stations, and airport kiosks? Friends don’t let friends wear that stuff…. and it’s everywhere! 

    We’re here to help... it’s part of what we’re so excited about at City Shirt Co! We are here to restore STYLE to city products. When you’re wearing one of our products, you not only get to rep your city, but you will look GREAT doing it. 

    Here’s the bottom line…. 

    If you love your city, if you love quality, and if you love style… we’re going to be great friends. We’re so thankful to welcome you to our growing City Shirt Co community! 

    We truly care about each of you and we’ve designed our products for YOU to enjoy. You will be happy, comfortable, and proud of each of your City Shirt Co products. If you’re buying or recommending it for someone else, trust us… they’ll love it.

    Thanks for being here. Let’s make the most of each day, living to the full where we are.

    Reach out anytime! 

    -R & S, Founders & Friends

     

    FAQ

    SHIPPING AND RETURNS

    We ship Worldwide! FREE SHIPPING on order $100 or more to USA & CA (except during site wide sale periods). Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times: 

    • The total weight of your order.

    • Where your order is being sent to. 

    • How quickly you want to receive your order (i.e. standard or expedited). 

    To find out exactly how much expedited shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.

    If you are in need of an exchange or return, please contact info@cityshirt.co or facebook message us first to confirm the appropriate action to take. Try it! If you don't love it, send it back. We offer free shipping on returns and exchanges. Take your time! You've got 365 days to decide with our year long, no-hassle return policy. Please contact us (email: info@cityshirt.co) for instruction on how to begin your refund or exchange.

    We ship Worldwide! Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows: 

    United States: Avg. 3 - 5 business days (after fulfillment).

    Canada: Avg. 7 - 10 business days (after fulfillment). 

    United Kingdom: Avg. 7 - 14 business days (after fulfillment). 

    Australia: Avg. 14 - 20 business days (after fulfillment). 

    Rest of the world: Avg. 15 - 25 business days (after fulfillment).

    After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and email. You can then use that code to track exactly where your order stands

    CUSTOMER SERVICE

    I placed an order. Why have I not received a tracking code yet?

    This is normal - don't worry! A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via Facebook Messenger (if applicable), SMS text and/or email. If you have any questions, please email info@cityshirt.co and we will get back to you as soon as we can!


    I entered the wrong shipping address on accident! What should I do?

    Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Facebook Messenger or email us at, info@cityshirt.co.


    I ordered the wrong size on accident. What should I do?

    Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We start making every shirt as soon as we can. If we have not started printing your shirt(s), we can easily switch out the size for you. Contact us via Facebook Messenger or email us at, info@cityshirt.co.

    Not yet! As of right now, we are exclusively an online store. With that said, we are actively pursuing broader representation in local stores in our embraced cities.

    Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to make and ship every order as soon as we can. If we have not yet made or shipped out your order, then we can easily cancel your order for you. Contact us via Facebook Messenger or email us at, info@cityshirt.co.

    We're really easy to reach and try our best to respond within the same day of receiving any message (during our Eastern Time hours, 8:00AM to 11:59PM). However, if you do not see a reply right away, rest assured, we will always get back to you. Click the "Message Us" button in the bottom on our website to directly send us a message over Facebook Messenger. Alternatively, you can also message us with order questions via email and for all other inquiries at info@cityshirt.co or send us a text at (415) 375-0712.

    No problem! If you need a new size, message us on Facebook or contact us at info@cityshirt.co. Try it! If you don't love it, send it back. We offer free shipping on returns and exchanges. Take your time! You've got 365 days to decide with our year long, no-hassle return policy.

    Try it! If you don't love it, send it back. We offer free shipping on returns and exchanges. Take your time! You've got 365 days to decide with our year long, no-hassle return policy.

    We're so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at info@cityshirt.co. We will send you a new shirt(s) with expedited shipping (at no cost to you)!

    If you see a "delivery exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via Facebook messenger or email info@cityshirt.co and we will find out what happened and correct the situation for you.