FAQ

We ship Worldwide! FREE SHIPPING on order $100 or more to USA & CA (except during site wide sale periods). Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times: 

• The total weight of your order.

• Where your order is being sent to. 

• How quickly you want to receive your order (i.e. standard or expedited). 

To find out exactly how much expedited shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.

If you are in need of an exchange or return, please contact info@cityshirt.co or facebook message us first to confirm the appropriate action to take. Try it! If you don't love it, send it back. We offer free shipping on returns and exchanges. Take your time! You've got 365 days to decide with our year long, no-hassle return policy. Please contact us (email: info@cityshirt.co) for instruction on how to begin your refund or exchange.

We ship Worldwide! Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows: 

United States: Avg. 3 - 5 business days (after fulfillment).

Canada: Avg. 7 - 10 business days (after fulfillment). 

United Kingdom: Avg. 7 - 14 business days (after fulfillment). 

Australia: Avg. 14 - 20 business days (after fulfillment). 

Rest of the world: Avg. 15 - 25 business days (after fulfillment).

After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and email. You can then use that code to track exactly where your order stands

I placed an order. Why have I not received a tracking code yet?

This is normal - don't worry! A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via Facebook Messenger (if applicable), SMS text and/or email. If you have any questions, please email info@cityshirt.co and we will get back to you as soon as we can!

I entered the wrong shipping address on accident! What should I do?

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Facebook Messenger or email us at, info@cityshirt.co.

I ordered the wrong size on accident. What should I do?

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We start making every shirt as soon as we can. If we have not started printing your shirt(s), we can easily switch out the size for you. Contact us via Facebook Messenger or email us at, info@cityshirt.co.

Not yet! As of right now, we are exclusively an online store. With that said, we are actively pursuing broader representation in local stores in our embraced cities.

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to make and ship every order as soon as we can. If we have not yet made or shipped out your order, then we can easily cancel your order for you. Contact us via Facebook Messenger or email us at, info@cityshirt.co.

We're really easy to reach and try our best to respond within the same day of receiving any message (during our Eastern Time hours, 8:00AM to 11:59PM). However, if you do not see a reply right away, rest assured, we will always get back to you. Click the "Message Us" button in the bottom on our website to directly send us a message over Facebook Messenger. Alternatively, you can also message us with order questions via email and for all other inquiries at info@cityshirt.co or send us a text at (415) 375-0712.

No problem! If you need a new size, message us on Facebook or contact us at info@cityshirt.co. Try it! If you don't love it, send it back. We offer free shipping on returns and exchanges. Take your time! You've got 365 days to decide with our year long, no-hassle return policy.

Try it! If you don't love it, send it back. We offer free shipping on returns and exchanges. Take your time! You've got 365 days to decide with our year long, no-hassle return policy.

We're so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at info@cityshirt.co. We will send you a new shirt(s) with expedited shipping (at no cost to you)!

If you see a "delivery exception" on your tracking code or if you think your order has not arrived, don't stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via Facebook messenger or email info@cityshirt.co and we will find out what happened and correct the situation for you.